Frequently asked questions
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Frequently Asked Questions
How long does delivery take?
Most orders are delivered within 3-7 business days. You will receive a confirmation email with a tracking number once your order has been shipped.
Can I return my order?
Yes, you can return your order within 14 days of receipt. The product must be unused and in its original packaging. Please contact us to request a return.
What payment methods do you accept?
We accept iDEAL, credit card (Visa, Mastercard), PayPal, and Bancontact.
How can I track my order?
After your order has been shipped, you will receive an email with a tracking number. You can use this to track your package on the carrier's website.
What are the shipping costs?
Shipping costs depend on your location and the weight of your order. The exact costs will be displayed at checkout.
How do I contact customer service?
You can reach us via the contact form on our website or by sending an email to our support team. We will respond within 1-2 business days.
Can I cancel my order?
If your order has not yet been shipped, you can cancel it by contacting us as soon as possible. Once the order has been shipped, cancellation is unfortunately no longer possible.